Freshdesk Tickets as AI training data
Freshdesk is widely used by small and mid-sized businesses, including many in India, to handle support over email, phone, chat and social channels in one queue. Its tickets record replies, private notes, status changes, parent-child splits and SLA timers. Momentra can assess whether that support history qualifies for licensing as AI training data.
Can Freshdesk Tickets be used as AI training data?
Freshdesk ticket history can be licensed as AI training data after de-identification. Ticket conversations with private notes, parent-child ticket splits, and canned responses with SLA timers are the most valuable content. A full export uses the Freshdesk API rather than the CSV, Freshcaller phone numbers are removed, and UPI or card references and ID documents are stripped.
No files needed upfront. We sign an NDA before reviewing any sample.
What can be included
You choose the scope. These are the parts of Freshdesk Tickets that are typically most useful.
- ✓Ticket conversations with public replies and private notes
- ✓Ticket properties: status, priority, source, type, group and custom fields
- ✓Parent-child tickets and linked tickets for complex or shared issues
- ✓Canned responses and scenario automations applied by agents
- ✓SLA policies, first response and resolution timers
- ✓Satisfaction survey results and solution articles linked in replies
Why AI labs value it
Multi-channel support in one record
Freshdesk brings email, phone, chat and social tickets into one format. That gives a broad view of how the same team handles different kinds of contact.
Splitting complex issues
Parent-child tickets show how a large problem was broken into tasks for different teams and then closed. That is a clear example of real-world task decomposition.
Regional and multilingual support
Support teams in India and other markets often answer in several languages or in mixed English. Real examples of this are less common in public data.
How it is scoped, exported and anonymized
Full export with conversations
Freshdesk's ticket CSV export covers properties but not the full conversation. The Freshdesk API is usually used to pull conversations, notes and time entries, after the NDA.
Phone and call data
Tickets created from Freshcaller can include phone numbers and call recordings. Numbers are removed or replaced, and recordings are only included if you decide to and they can be de-identified.
Personal and payment data
Customer names, addresses, order IDs, UPI or card references and ID documents are detected and removed or replaced. Tickets handled on behalf of clients may need permission or must be excluded.
How a partnership begins
Share Basic Information
Share only your contact, company, industry, and partnership interests—no raw data required.
Initial Value Assessment
We discuss the data type, completeness, scarcity, and the tasks it could support.
Define the NDA and Boundaries
Before reviewing any sample, we define confidentiality, permitted use, retention, and security requirements.
Receive an Offer and Begin the Partnership
We provide a purchase proposal and contract, then support de-identification and secure data transfer.
Frequently asked questions
- Does India's DPDP Act affect this?
- It may, since support tickets contain personal data. De-identification is part of the process, but your counsel should confirm your obligations. This is not legal advice.
- Are Hindi or regional language tickets useful?
- They can be, especially when paired with resolutions. Mention languages during the initial assessment so they can be factored in.
- We use the Freshdesk free plan. Can we still export?
- Export options vary by plan. The approach is worked out after the NDA based on what your account supports.
- Is Momentra a Freshworks partner?
- No. Freshdesk is named only to describe where your data is held, with no affiliation implied.
Related
Let's talk about your Freshdesk Tickets.
Share only the essential details. No files are required at this stage.
Contact the Momentra team